Theres no mention of amazon voucher and have gone back to the old stance of "cancelling contract = no compensation". To nobodys surprise, I did not receive it today, and when I called back. But instead they have offered an equivalent amount in amazon vouchers, which I had accepted, and I was told this will be recieved in 24 hours, today. So I would be expecting you to credit that account. Suddenly I was told that because the service is being cancelled, there is no way to credit an account - this is knowing I have a vodafone mobile contract. On the 25th of October, I called back to ask for an update. We agreed on a tentative review date of 25th of October, if by then Vodafone can still not Install the fibre line, I will be compensated £25 + 5*11days = £80 on my bill and will be free to cancel the installation. I was then told that this is unfortunate and the Issue has not been fixed and I will be compensated for £25 for the missed installation appointment plus £5 per day of late installation until it is Installed. This was weird as I was told this was cancelled, so I called up straight away and the rep told me that the problem was fixed and the installation will continue as scheduled on the 14th.Īnd as you can probably guess, nobody showed up, I called again to enquire & complain about this, as I've had to re-arrange my plans to make sure I stayed home for it. On 13th of October I get an email and a text saying my service will be live the next day and to make sure I was home for the installation or I will be charged. At the same time they mentioned I will be compensated for any delays cased. However on 11th of October I get a call from Vodafone saying their connection partners are having issues with the line and therefore unable to proceed with the 14th Installation. Thought I'd take them up on that offer and initial installation date was 14th of October. I've been getting leaflet from Vodafone/Cityfibre on weekly basis since July about their new and exciting FTTP available at my address!
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